VillasoCommunity Living Platform

Villaso

Privacy notice

Last updated 14 November 2026

Villaso is a platform for residential communities — apartment societies, gated communities and the people who run them. This notice explains what Villaso collects about you, why, who else sees it, how long it is kept and what you can ask for. It applies to the website at villaso.alezinaglobal.com and to the Villaso apps for iPhone and Android.

1. Who is responsible

Villaso is provided by Alezina Global (“we”). Your community — its association, committee or management — decides how Villaso is used in your community: who may join, what is recorded about homes, dues and visitors, and how long documents are kept. For that community information, your community is responsible for deciding why and how it is used, and we process it on its behalf. For your own account — your sign-in, your security settings — we are responsible.

2. What we collect

  • Your account: your name, email address, mobile number and password. Passwords are stored only as a one-way hash. If you use an authenticator app, its secret is stored encrypted.
  • Your community and home: the communities you belong to, your role (for example resident, owner, tenant, manager or guard) and the units you are linked to.
  • Your household: people living with you and their relationship to you, and contact details you choose to add; vehicle registration numbers.
  • Visitors and deliveries: names, mobile numbers and vehicle numbers of visitors you pre-approve or who arrive for you, entry and exit times, and parcels logged for you at the gate.
  • What you do in Villaso: service requests and the photos you attach, notices you read or acknowledge, messages, bookings, events, votes, and requests you make.
  • Billing records: invoices, dues and payments as your community records them. Villaso does not take payments and never sees a card or bank account number.
  • Documents you upload: for example a rental agreement, identity proof, police verification or ownership proof, when your community asks for them for a move-in or to verify membership.
  • Sign-in and device information: when and from where (IP address) you signed in, your browser or device type, and — if you allow notifications in the app — a push token for your device.
  • Your settings: notification choices, whether you appear in your community’s directory, and whether your phone number and email are shown there.

3. What we do not do

  • We do not sell your information, and we do not use it for advertising.
  • We do not use third-party analytics or tracking tools, in the website or the apps.
  • We do not track your location. The app uses your camera and photos only when you choose to attach a picture, and does not use the microphone.
  • Villaso’s assistant runs on our own server: what you type to it is not sent to an outside AI service.

4. Why we use it

  • To run your community’s services: notices, requests, visitors and the gate, bookings, billing records, meetings and votes.
  • To keep your account secure: signing you in, verifying your email or mobile number, detecting unusual sign-ins, and keeping records of important actions.
  • To send you the messages you need — sign-in codes, invitations, reminders and notifications — by email or in the app, according to your settings.
  • To meet legal obligations, and to answer requests from authorities where the law requires it.

5. Who else sees it

  • People in your community, by role. Managers and committee members see what they need to run the community; guards see the visitors and deliveries at their gate; other residents see you in the directory only if your community and your settings allow it, and see your phone number or email only if you choose to share them. People in other communities never see your community’s information.
  • Our service providers, who process information only to provide Villaso: Hostinger (web hosting and email, servers in India); Supabase (database and file storage, in its Mumbai region); and, if you allow notifications, Expo, Apple and Google, which deliver them to your phone and receive the device token and the notification’s text.
  • Your browser’s maker, only if you use voice input to describe a request: speech recognition is done by your browser (for example Google for Chrome, Apple for Safari), not by Villaso.
  • Authorities, where the law requires us to share information.

6. Where it is stored

Villaso’s database, uploaded files and backups are stored in India.

7. How long it is kept

Records of what happened in your community are kept; documents people upload expire.

  • Documents such as rental agreements and identity proofs are deleted after the period your community sets — 7 years after the tenancy ends unless your community chooses otherwise (between 1 and 30 years). A document can be kept longer only when your community places it on hold, for example for a dispute, and that hold is recorded.
  • Community records — invoices, requests, votes, visitor logs and the activity history — are kept while your community uses Villaso, because they are the community’s own records.
  • If your community stops using Villaso, its uploaded images and files are deleted 30 days after its closing date.
  • Backups are encrypted and kept for 14 days, so something deleted can remain in a backup until that backup expires.

8. How it is protected

  • All traffic to Villaso is encrypted (HTTPS), and connections to the database verify its certificate.
  • Each community’s information is kept separate by the database itself, not only by the application.
  • Community managers, accountants and Villaso’s own operators must use an authenticator app as well as a password.
  • Backups are encrypted, and important actions are recorded in an audit log.

9. Your rights

  • See your information: download a copy from your profile (“Download my data”).
  • Correct it: edit your profile, or ask your community’s management to correct community records.
  • Ask for it to be erased: make a request from your profile. Personal documents can be deleted; some community records — an invoice, a vote you cast, a visitor entry — are the community’s records as well as yours, and you will be told which cannot be erased and why.
  • Withdraw a choice you made, such as sharing your phone number in the directory, at any time in your settings.
  • Nominate someone to exercise these rights on your behalf, and complain: contact us first (section 12); if you are not satisfied, you may complain to the Data Protection Board of India.

10. Children

Villaso accounts are for adults. Do not create an account for a child; a household member who is a minor may be recorded by a parent or guardian.

11. Cookies

The website uses only the cookies it needs to work: one that keeps you signed in, one that remembers where you are in signing up, one that carries a one-time message to the next page, and, for each community, one that remembers which of your roles’ views you last chose. There are no advertising or tracking cookies.

12. Contact and grievances

For any question about your information, or to raise a grievance, write to support@alezinaglobal.com. For something about your community’s records, you can also ask your community’s management directly.

13. Changes

When this notice changes, the date at the top changes too. If a change affects how your information is used, we will tell you in Villaso before it takes effect.