VillasoCommunity Living Platform

Villaso

Terms of use

Last updated 14 November 2026

These terms are an agreement between you and Alezina Global (“we”), which provides Villaso — the website at villaso.alezinaglobal.com and the Villaso apps for iPhone and Android. By creating an account or using Villaso you accept them. If your community uses Villaso under a separate agreement with us, that agreement governs the community; these terms govern your own use.

1. Who can use Villaso

  • You must be 18 or older.
  • You join a community only when its management invites or approves you, and only for a home or role you genuinely have there.
  • The details you give — your name, contact details, your relationship to a home — must be true, and kept up to date.

2. Your account

  • Keep your password to yourself and do not share your account. You are responsible for what is done with it.
  • Community managers and accountants must also use an authenticator app; keep it, and its recovery codes, safe.
  • If you think someone else has used your account, change your password and tell us straight away (section 13).

3. Your community and its management

Each community decides how it uses Villaso: who may join, which roles people hold, what is recorded about homes, dues, visitors and documents, and how long documents are kept. Managers act for their community, not for us.

  • Questions about dues, charges, rules, approvals or records belong with your community’s management. We are not a party to those decisions and do not resolve disputes between residents and their community.
  • Managers who ask residents for documents — identity proof, agreements, police verification — must have a lawful reason to collect them and must use them only for it.
  • A community’s management can end your membership of that community; it does not end your Villaso account or your membership of other communities.

4. Using Villaso responsibly

You must not:

  • post anything unlawful, threatening, harassing, discriminatory or defamatory, or anything that invades someone’s privacy;
  • give false information, impersonate anyone, or record a visitor, vehicle or household member you have no reason to;
  • use another person’s information for anything other than the community purpose it was shared for — for example, copying the directory for marketing;
  • try to reach information you are not permitted to see, test or bypass Villaso’s security, overload it, or copy it with automated tools;
  • upload malware, or use Villaso to advertise or sell anything other than through the community’s own marketplace.

5. What you post

You keep ownership of what you post — requests, photos, messages, documents, listings. You allow us to store it and show it to the people in your community who are meant to see it, for as long as it needs to be kept. Your community’s management may moderate what is posted in its community, and we may remove anything that breaks these terms or the law.

6. Money: dues, payments and the marketplace

  • Villaso does not take payments. Dues and charges are set by your community and recorded in Villaso; you pay your community by the means it accepts, outside Villaso.
  • The marketplace connects residents who offer services or goods. Any arrangement, payment and safety is between you and the other person. “Verified resident” means your community’s management confirmed they live or own there — not that they are licensed, insured or professionally qualified.
  • Fees a community pays for Villaso are agreed with the community. Residents are not charged by us.

7. What Villaso does not do — please read this

  • The emergency alert is not an emergency service. It alerts your community’s on-duty guards and management only. It does not contact police, fire or ambulance services. If anyone’s life is in danger, call 112 first.
  • People make the decisions at the gate. Villaso records passes, approvals and entries; guards and residents decide who comes in.
  • Smart devices are monitored, not controlled. Readings and alerts from meters, tanks, pumps and other equipment are shown for information; nothing in Villaso opens gates or switches equipment, and a reading can be late or wrong.
  • Community ballots are advisory. They are internal polls that help a committee decide; they are not statutory elections and do not by themselves bind the community.
  • The assistant’s suggestions can be wrong. Check a suggested category, priority or draft before you rely on it.
  • Messages can be delayed. Emails, notifications and reminders usually arrive within minutes, but delivery is not guaranteed; do not rely on Villaso alone for anything urgent.

8. Availability and changes to Villaso

We work to keep Villaso available, secure and backed up, but it is provided as it is and as available: there may be interruptions, for maintenance or for reasons outside our control, and features may change. We will give notice of a change that removes something communities depend on.

9. Ending your use

  • You can stop using Villaso at any time and ask for your account to be closed and your information erased, as the privacy notice describes.
  • We may suspend or close an account that breaks these terms or the law, or to protect other people; where it is safe to, we will tell you why.
  • If your community stops using Villaso, its records are kept and its uploaded images and files are deleted 30 days after its closing date.

10. Responsibility for loss

To the extent the law allows, we are not responsible for loss caused by decisions your community or its management make, by arrangements between residents, by information other people enter, by interruptions to Villaso, or for indirect or consequential loss. Nothing in these terms limits a responsibility that the law does not allow to be limited, or takes away your rights as a consumer.

11. Privacy

How we handle personal information is described in the privacy notice, which forms part of these terms.

12. Changes to these terms

When these terms change, the date at the top changes too. If a change affects your rights, we will tell you in Villaso before it takes effect; continuing to use Villaso afterwards means you accept the new terms.

13. Law, disputes and contact

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute about them. Before going to court, please write to us at support@alezinaglobal.com so we can try to resolve it. Grievances about your personal information go to the same address.